Privacy Policy

Effective date: August 18, 2026 This Privacy Policy explains how Pallet Finds ("Pallet Finds," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, create an account, join a merchandise program, receive alerts, make a reservation or purchase, arrange pickup or delivery, or otherwise interact with us. 1. Information We Collect Information you provide may include your name, email address, telephone number, password, home or business address, delivery instructions, business name, optional business or tax-identification information, communication preferences, selected merchandise programs, account requests, order and reservation details, pickup or delivery information, and messages or content you send us. Transaction information may include products viewed, reserved, or purchased; prices; deposits; balances; receipts; refunds; and payment status. Payment-card information is processed by our payment provider. We generally receive transaction details and a payment token or status rather than your complete card number. When you use the website, we and our service providers may automatically collect device and browser information, IP address, approximate location derived from IP, pages and features used, referring URLs, dates and times, session identifiers, cookies, and diagnostic or security data. We may also receive information from payment processors, delivery or messaging providers, merchandise-program administrators, fraud-prevention services, and other parties involved in providing a service you request. 2. How We Use Information We use personal information to: • create, review, secure, and manage accounts; • provide inventory access and tailor alerts to selected merchandise programs; • process reservations, payments, purchases, refunds, pickup, and delivery; • send service messages, receipts, account notices, and support responses; • send Pallet Finds advertising, promotions, inventory alerts, and newsletters when permitted by law and consistent with your choices; • operate, personalize, troubleshoot, measure, and improve the website and our services; • prevent fraud, abuse, security incidents, and unlawful activity; • maintain business, tax, accounting, safety, consent, and transaction records; and • comply with law, enforce agreements, and protect customers, Pallet Finds, and others. 3. Marketing Email and Text Messages If you opt in, Pallet Finds may send you advertising, promotional email, recurring automated text messages, and inventory alerts, including messages about the merchandise programs you select. Consent to marketing is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can unsubscribe from marketing email using the link in the message. You can stop marketing texts by replying STOP and request assistance by replying HELP. You may also update available communication and program preferences in your account. We may still send non-marketing messages needed to administer your account or transactions. 4. Our No-Sale Promise Pallet Finds does not sell or rent your personal information to third parties for their own advertising, and we do not disclose personal information to third parties for cross-context behavioral advertising. Pallet Finds may use your information to send its own advertising and inventory notices as described above. We may disclose information to service providers and processors that perform services for us, such as payment processing, website hosting, data storage, security, email or text delivery, analytics, customer support, and delivery coordination. They receive information only for legitimate business purposes and are expected to protect it and use it for the contracted service. This operational disclosure is not permission for those providers to sell your information for their own advertising. 5. Other Disclosures We may also disclose information: • when you direct us or give consent; • to complete a transaction or service you request; • to professional advisers, insurers, auditors, or financing sources subject to appropriate duties; • when reasonably necessary to comply with law, legal process, or a valid government request, or to protect rights, safety, property, customers, or the public; • to investigate fraud, abuse, security incidents, or violations of our agreements; or • in connection with a merger, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to applicable law and this Policy’s protections. We may use and disclose information that has been aggregated or deidentified so it cannot reasonably identify you. We will not attempt to reidentify deidentified information except to test whether our deidentification processes work or as permitted by law. 6. Cookies and Website Controls We use cookies and similar technologies that are necessary for login sessions, security, preferences, and website operation. We and our service providers may also use limited analytics to understand performance and usage. Browser settings may allow you to block or delete cookies, but required features may then stop working. If we add technology that requires additional notice or choice under applicable law, we will provide the appropriate control and honor the choices represented to you. 7. Data Retention We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to maintain your account; complete transactions; document marketing consent and opt-outs; meet tax, accounting, safety, fraud-prevention, and legal obligations; and resolve disputes. Retention periods vary by the type of information and our legal and operational needs. We may retain deidentified information where permitted by law. 8. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Sensitive business-identification information submitted through supported account features is protected using technical safeguards. No transmission, storage system, or security measure is completely secure, so we cannot guarantee absolute security. Protect your password and notify us promptly if you suspect unauthorized account activity. 9. Your Choices and Privacy Rights You may review or update available profile, address, delivery, program, and marketing preferences through your account. You may also ask to access, correct, or delete personal information or withdraw marketing consent by contacting us. We will verify and respond to requests as required by applicable law. Certain information may be retained where needed to complete transactions, keep required records, protect security, exercise legal rights, or comply with law. Depending on where you live, you may have additional rights concerning access, correction, deletion, portability, appeal, or the use and disclosure of personal information. We will not unlawfully discriminate against you for exercising a privacy right. Because we do not sell personal information or use it for third-party targeted advertising, an opt-out from those practices is not presently necessary. If our practices change, we will update this Policy and provide any legally required notice or controls before applying the change. 10. Children’s Privacy The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided such information, contact us so we can investigate and delete it as appropriate. 11. Third-Party Services and Links Our website may link to or integrate with third-party services, including payment, mapping, messaging, or social platforms. Their privacy policies govern information they collect independently. Review their policies before providing information to them. 12. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will post the revised Policy with a new effective date and provide any additional notice or consent required by law. Material changes will apply prospectively unless the law permits otherwise. 13. Contact Us For privacy questions or requests, contact orders@palletfinds.com or use the contact information provided on the Pallet Finds website. Please describe your request and provide enough information for us to verify your identity and locate the relevant records.